Hawaii Fulfillment Operator

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Job Title: Hawaii Product Center/Fulfillment Center Operator

Department: Hawaii Product Center/Fulfillment Center

Reports To: Manager, Hawaii Product Center/Fulfillment Center

Job Description: Full-time position working as the primary point person for the Hawaii Product Center and work member of the overall fulfillment team to prepare customer orders for shipping or pick up.

Product Center activities:

• Greet customers as they arrive at the Product Center.
• Deliver orders to customers and perform the required transactions to confirm order pick up
• Use knowledge of internal doTERRA systems to place orders, return orders, or change orders for customers.
• Process Returns/Refunds/Exchanges in the doTERRA systems.
• Coordinate with the fulfillment team to pick and verify customer orders, personally walking the orders through the entire process as needed.
• Use proper sources to resolve problems promptly
• Capture customer feedback.
• Upsell/mention promotions and Healing Hands to customers.

Fulfillment Team responsibilities

• Picking, packing, and shipping of customer orders to help maintain company service level agreements (SLA).
• Assist in inventory replenishment, pick area readiness and organization.
• Assist in readying in-bound shipments for accurate receipt and put away.
• Assist in all aspects of inventory control as requested by leadership.
• Maintain clean and organized workstation and assist with overall facility cleanliness and organization.

General Job Responsibilities

• Adhere to daily work schedule. Avoid tardiness and absenteeism.
• Work overtime when requested or required due to order volume.
• Contribute to projects and/or fulfillment team when needed as requested by leadership.
• Attend Mandatory Monthly Meetings.
• Always show kindness, support, and respect towards fellow employees.
• Encourage and help build a positive work environment.

Job Qualifications:

• Inventory control, warehousing, fulfillment experience highly desired.
• Proficiency in everyday computer skills, including but not limited to MS Word, Excel, Google Docs, Google sheets etc.
• Order entry and WMS systems experience a plus.
• Ability to lift up to 50 lbs.
• Excellent interpersonal skills with both internal and external customers.
• Ability to contribute to and promote the building of an amazing team atmosphere.
• Use of creative problem-solving skills highly encouraged.
• Flexibility within job duties.

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.