Job Description

Title:

International Compliance Specialist, Asia

Job Description:

A specialist communicates with Chinese-speaking Customers, Upline Leaders, local and International corporate counterparts, helping them understand and implement doTERRA’s Policy Manual and local market regulations.

Job Responsibilities:

  • Educate and assist Chinese-speaking Customers with doTERRA’s policies and procedures.
  • Assist in protecting doTERRA trademark rights and URLs.
  • Assist Chinese-speaking Customers in explaining doTERRA’s products, compensation plan, and an understanding of policies, procedures, and processes.
  • Communicate personally, telephonically, and in correspondence with Chinese-speaking Customers.
  • Helps develop tools and programs for members to understand the Policies and Procedures better.
  • Actively monitors the Internet for non-compliant materials, including websites, online sales, and unauthorized sales tools.
  • Closely works with corporate counterparts to achieve market-specific business strategy and objectives.
  • Closely works with Supervisor and Manager to resolve all potential policy violations.
  • Assists and investigates other possible policy violations, including duplicate accounts, cross-line recruiting, cross-company recruiting, buy-in, repackaging, and possible fraudulent conduct.
  • Liaison between corporate compliance, Chinese-speaking Customers, and corporate staff in Asia.
  • Accurate documentation and case management.
  • On occasion needs to work around the distributor and local staff’s schedule.
  • Assist in enforcing sales policies with Chinese online auction sites such as Taobao.
  • Help with monthly audits to mitigate manipulation within the compensation plan.

Qualifications:

  • Fluent in Mandarin -native proficiency preferred.
  • Fluent in English.
  • Excellent interpersonal skills. Discretion and judgment are required.
  • Excellent telephone, verbal, writing, and organizational skills.
  • Working knowledge of doTERRA policies.
  • Associates or Bachelors degree from a four-year college or university; or 2 to 4 years related experience and/or training; or equivalent combination of education and experience preferred.
  • Proficiency in Microsoft Word and Excel.
  • Outstanding organizational skills.
  • Excellent attention to detail with the ability to multi-task.
  • Must have the ability to work well as part of a team and independently.

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Application Instructions

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