Quality Assurance Engineer

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Job Description:

Responsible for effectively partnering with subject matter experts, process owners and functional leaders across the organization in helping to lead, investigate and document non conformances, defining scope and objectives that drive process development and implementation while promoting a collaborative atmosphere of quality awareness and continuous improvement. In addition, this position applies knowledge of quality engineering principles and methods to ensure compliance with a myriad of regulatory requirements and doTERRA’s various systems, processes, and procedures to optimize product development, internal and external product manufacturing, and global distribution.

Job Responsibilities:

• Lead the investigations of manufacturing product quality and compliance issues (e.g., CAPA, non-conformances, audit observations) for production processes based on engineering principles; analyze results, make recommendations, and develop report
• Potential to lead a team of Quality Professionals responsible for Complaints, NCR, CAPA, Deviation, Audit, etc
• Provide statistical expertise, including development and guidance, in Statistical Process Controls, Normality, Capability Studies, Measurement System Analysis, Confidence Intervals and Tolerance Intervals, Hypothesis Testing, Sample Size Determination, and Regression Analysis, etc.
• Perform failure investigation (root cause analysis and corrective action), dispositioning of nonconforming materials, optimizing and improving processes, data collection and trending of key metrics - including application of SPC, Statistical Analysis, etc.
• Assist with and focus on supplier quality issues, internal / external audits, and corresponding remediation activities
• Validate new processes and equipment, defining quality inspection plans, conducting risk analysis (e.g., FMEA, HACCP, Food Safety Plans, etc.), optimizing, and improving quality systems and procedures for efficient local and global operations
• Support new product development efforts and process optimization
• Take on various projects and special assignments to investigate issues, define problems, and develop comprehensive globally minded long-term solutions
• Investigate, develop, and resolve conflicts between various manual and electronic systems and processes with appropriate corresponding engineering and validation activities
• Support Manufacturing engineering through participation and completion of comprehensive process validations (IQ/OQ/PQ), including analyzing results and developing reports
• Collaborate with cross-functional team members to facilitate project success and on-time completion
• Ability to successfully navigate and expertly complete multiple competing top priorities with limited resources
• Proven ability to work independently with limited oversight and support to complete responsibilities on-time, with high quality work product, consistent with prescribed vision and intended objectives

Job Qualifications:

• Bachelor's degree in Engineering (or other relevant Scientific field) with a minimum of 4 - 7 years relevant experience in Quality Engineering, Quality Operations, Quality Systems and Manufacturing support experience
• Demonstrated ability to explain, apply, and effectively implement statistical Quality Engineering tools utilizing Minitab, excel, and other custom dashboards
• Working knowledge of FDA regulations and 21 CFR on supplements, cosmetics, med devices or similar industries
• Expert knowledge of Risk Management principles and problem-solving techniques (i.e., Root Cause Analysis, FMEA process, Gage R&R, Validation activities, etc.)
• Proven expertise with root cause investigations, corrective action implementation, and effectiveness verification as related to NCR’s and SCAR’s / VCAR’s
• Effective communication and conflict resolution skills
• Demonstrated understanding of manufacturing, quality and risk management standards
• Excellent technical writing and communication skills
• Experience with leading people and projects
• Potential for some Domestic and International Travel up to 10%
• Must be able to demonstrate working understanding of 21 CFR 111; 117; 120 and FSMA
• Must have excellent analytical skills.
• Communicate effectively with all levels of personnel, both internal and external (i.e., suppliers, tech. support, etc.) by possessing excellent interpersonal, verbal, and written skills in English
• Extreme Ownership skills required
• Outstanding organizational skills, excellent attention to detail and the ability to multi-task required
• Must have the ability to work as a team, as well as to work independently
• Ability to work with others to facilitate completing work assignments
• Must be able to work in a manufacturing environment and travel to contract manufacturing and warehouse locations as needed to complete investigations and inspections
• Must be able to lift up to 50 lbs. Must be able to walk, stand or sit for 8 hours unaided.
• Must be able to work in manufacturing environments (clean rooms and warehouse)

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.