Origin: a Latin derivative
meaning "Gift of the Earth."
At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.
Job Description: The SAP Customer Relationship Management (CRM) Configuration/Business Analyst collaborates with members of the IT team and Customer Center business process owners (Customer Service Team) to fully understand the systems and requirements necessary to deliver high-quality CRM solutions. This position will work closely with business subject matter experts as well as others within IT to align business requirements/needs and application solutions/services. The candidate is responsible for documenting, configuring, developing and delivering effective CRM solutions which leverage SAP and industry-standard best practices
Evaluate and appropriately respond to customer reported problems to determine the affected business service, and identify who needs to be involved for problem resolution.
Perform regular system data maintenance tasks as assigned.
Monitor alerts and events reported by systems and execute established recovery procedures.
Lead or participate in requirement sessions by defining and writing specifications, including: configuration, custom programs, and reports.
Support the development team members during detailed design & coding phase
Execute test plans for functional unit tests, regression tests, and system integration tests.
Work with Quality Assurance team members to conduct functional testing of implemented applications
Provide production support of the implemented SAP CRM applications.
Map existing legacy processes into CRM system processes.
Configuration of the CRM systems in production and non-production environments.
Adhere to the team and departmental development standards.
Demonstrate a high level of communication skills, verbal and written.
Create and maintain business processes and technical documentation.
Prepare ad hoc reports as requested by business areas.
Adhere to security management practices, as well as promote established security standards.
Responsible for continued personal growth in the areas of technology, business knowledge, and doTERRA policies and procedures.
Must be available to work nights and weekends, and perform on-call support as scheduled and as needed
Bachelors and/or Master’s Degree or equivalent experience
Minimum 3 years’ experience in a professional environment with an Enterprise CRM platform (SAP C4C preferred).
Strong knowledge of CRM-related business and implementation processes (i.e. Call Center, Retail Store, etc.)
Experience with at least 1 full life-cycle enterprise-level CRM implementation project
Strong understanding of system integrations
Collaborate with analysts, designers, and system owners to implement new environments and functionality enhancements
Strong conceptual, analytical, problem-solving, troubleshooting and resolution skills
Good decision-making skills
Proven technical documentation skills.
Detail-oriented and possess strong problem-solving skills, with the ability to analyze a situation for potential future problems.
Able to meet the development demands of a dynamic, growing company
We are currently accepting applications for this position.
doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.